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Extra Space Gets Top Grade on Analyst’s Self-Storage Portfolio Scorecard

Extra Space Gets Top Grade on Analyst’s Self-Storage Portfolio Scorecard

John Egan October 22, 2013 1

Extra Space Storage Inc. controls the highest-quality portfolio among the five publicly traded players in the self-storage industry, according to a new research report. Shahzeb Zakaria, a REIT analyst at investment bank Macquarie Capital,

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How to Improve Customer Service: 4 Great Tips

How to Improve Customer Service: 4 Great Tips

Anne Wynter October 21, 2013 2

Providing stellar customer service is a no-brainer for certain businesses like retail stores, restaurants and hotels. But for other industries—self-storage included—some owners and managers may push customer service toward the bottom of their priority

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Self-Storage Facility Hatches On-Site Business Incubator — and Grows the Concept

Self-Storage Facility Hatches On-Site Business Incubator — and Grows the Concept

Paul W. Sullivan October 17, 2013 6

Father-and-son business team Doug and Eric Isaacson, owners of A Mini Flex Storage in Montgomery, AL, wanted to expand their self-storage facility in 2006. But a zoning obstacle stood in their way. The Isaacsons

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David vs. Goliath: How the Little Guys in Self-Storage Compete with the Big Boys

David vs. Goliath: How the Little Guys in Self-Storage Compete with the Big Boys

Beth Mattson-Teig October 16, 2013 2

Small self-storage owners and operators are working to prove that size really doesn’t matter. Clearly, the REITs and larger branded self-storage companies represent formidable competition. Yet smaller operators are taking advantage of the many

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How Does Obamacare Affect Your Business?

How Does Obamacare Affect Your Business?

Allie Johnson October 15, 2013 0

Health care reform is kicking into high gear, and the new health insurance marketplaces put in place by the Affordable Care Act opened in October. So, how do these changes affect your self-storage business?

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How to Attract Millennials as Self-Storage Customers

How to Attract Millennials as Self-Storage Customers

Kerry Curry October 14, 2013 0

When Marty Kimble was looking for a self-storage unit in Southern California, he did what any good Millennial would do. He went to the Internet. As an adult, 26-year-old Kimble has rented storage units

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Self-Storage Operators Can Capitalize on Rise in Mobile

Self-Storage Operators Can Capitalize on Rise in Mobile

Kerry Curry October 8, 2013 0

Smartphones put the web in everyone’s pocket. That’s why Tom Garden, president and owner of software company Syrasoft, thinks self-storage owners need to pay attention as smartphone and tablet use rises beyond tech-savvy Millennials to

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The Importance of Improving Your Online Reputation

The Importance of Improving Your Online Reputation

Mark Lusky October 7, 2013 0

Fewer than one in 50 online purchases come through social media channels like Facebook, LinkedIn, Twitter and Google+. This statistic recently popped at a presentation hosted by Denver-based Webolutions, a strategic marketing agency. The

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Dwindling Number of Self-Storage Couples: A Sign of the Times in Management

Dwindling Number of Self-Storage Couples: A Sign of the Times in Management

Nick DiUlio October 3, 2013 3

When the self-storage industry first began booming in the mid-1970s, owners relied heavily on resident managers to run facilities. This often meant hiring a husband-and-wife team to live in an on-site apartment or house,

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The Art of Employee Training in Self-Storage

The Art of Employee Training in Self-Storage

Beth Mattson-Teig October 2, 2013 4

The days when a self-storage operator could hire a manager or even a part-time worker to sit behind a counter and simply mind the store are long gone. REITs and larger management companies have

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