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9 New Year’s Resolutions for Self-Storage Tenants

9 New Year’s Resolutions for Self-Storage Tenants

Jay MacDonald December 28, 2015 3

Some customers can be absolutely clueless when it comes to self-storage. This uncomfortable truth acts as both job security and sanity stressor for storage managers and maintenance crews, most of whom have a pretty

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Analysis of phone calls highlights consumer issues that trigger storage bookings

Analysis of phone calls highlights consumer issues that trigger storage bookings

John Egan March 31, 2014 1

If a potential customer calls your facility asking about video surveillance, climate control and safety, it’s a pretty good bet that the person will wind up booking a unit. That’s just one of the

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Self-Storage Facilities Add On-Site Business Ventures

Self-Storage Facilities Add On-Site Business Ventures

Beth Mattson-Teig July 31, 2013 1

Savvy self-storage operators always are on the lookout for ways to ramp up revenue, boost foot traffic and gain a competitive edge in a growing industry. Over the years, properties have dabbled in a

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3 Simple Ways to Simplify Self-Storage for Customers

3 Simple Ways to Simplify Self-Storage for Customers

Mark Lusky June 13, 2013 0

Is there anyone among us who periodically doesn’t feel overwhelmed and distracted by the massive number of choices out there? From buying a flat-screen TV to making travel arrangements, there are so many places

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Likeability: Your Ace in the Hole

Likeability: Your Ace in the Hole

Mark Lusky March 21, 2013 3

Whether or not your self-storage facility exudes such “property personality” as landscaping, artistic flair or clean and crisp buildings, personal likeability is often still the deal-maker or deal-breaker. For consumers just looking for a

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Two Tips to Dramatically Increase Your Call Conversion Ratios in 2013

Two Tips to Dramatically Increase Your Call Conversion Ratios in 2013

Michael Ruguleiski February 21, 2013 3

[ by Michael Ruguleiski, Mobile Attic ] I need to be honest with you. This is a safe place, right? I get in my own way when it comes to converting a prospect. If

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How To Market Your Facility Through Customer Service

How To Market Your Facility Through Customer Service

Guest Blogger January 22, 2013 0

[ by Jade Evans, Storage West ]  When it comes to the business of self-storage, the bottom line really is customer service, right? If you aren’t focused on customer service, how can your current

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