self-storage customer service »

9 New Year’s Resolutions for Self-Storage Tenants

9 New Year’s Resolutions for Self-Storage Tenants

Jay MacDonald December 28, 2015 3

Some customers can be absolutely clueless when it comes to self-storage. This uncomfortable truth acts as both job security and sanity stressor for storage managers and maintenance crews, most of whom have a pretty

Read More »
How to know it’s time you need a call center

How to know it’s time you need a call center

Rachel M. Hartman October 20, 2015 0

From answering questions to making sales, the phone plays a key role in the self-storage industry. Being communicative with customers is more important than ever, call center experts say. “Consumers aren’t very patient these

Read More »
How to Improve Customer Service: 4 Great Tips

How to Improve Customer Service: 4 Great Tips

Anne Wynter October 21, 2013 2

Providing stellar customer service is a no-brainer for certain businesses like retail stores, restaurants and hotels. But for other industries—self-storage included—some owners and managers may push customer service toward the bottom of their priority

Read More »