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Customer service: Being right vs. being right-minded

Customer service: Being right vs. being right-minded

Mark Lusky December 10, 2013 0

One day, two drastically different customer service experiences. In the morning, I worked out at my health club. When I told the front desk clerk that two machines I tried to use weren’t working

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Dwindling Number of Self-Storage Couples: A Sign of the Times in Management

Dwindling Number of Self-Storage Couples: A Sign of the Times in Management

Nick DiUlio October 3, 2013 3

When the self-storage industry first began booming in the mid-1970s, owners relied heavily on resident managers to run facilities. This often meant hiring a husband-and-wife team to live in an on-site apartment or house,

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