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StorageMart wins customer service award from BBB 

StorageMart wins customer service award from BBB 

John Egan August 28, 2014 0

Self-storage operator StorageMart has generated more than 1,100 customer reviews this year. Now, StorageMart is getting a positive review from the Better Business Bureau (BBB). Columbia, MO-based StorageMart is among 10 businesses and two

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3 customer service lessons from beloved Virgin America

3 customer service lessons from beloved Virgin America

John Egan April 7, 2014 0

Flyers love Virgin America, the 7-year-old airline that serves 21 North American airports. The proof is in the rankings. In 2014, Virgin America ranked No. 1 for the second straight year on the Airline

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Author and speaker Shep Hyken: The best companies hire for customer service

Author and speaker Shep Hyken: The best companies hire for customer service

Shep Hyken March 4, 2014 0

There’s an old saying that goes like this: Hire for attitude and train the skill. The best companies hire right. But, more than for attitude and skill, they hire for personality and for synergy

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How to cope with cussing customers over the phone

How to cope with cussing customers over the phone

John Egan January 21, 2014 1

It appears that self-storage managers, owners and operators put up with their fair share of four-letter words over the phone. And we’re not talking about words like “unit” or “feet.” A recent study by

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Customer service: Being right vs. being right-minded

Customer service: Being right vs. being right-minded

Mark Lusky December 10, 2013 0

One day, two drastically different customer service experiences. In the morning, I worked out at my health club. When I told the front desk clerk that two machines I tried to use weren’t working

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Customer rage is on the rise — here’s how to combat it

Customer rage is on the rise — here’s how to combat it

John Egan December 5, 2013 1

A new study gives us a peek into the minds of hacked-off customers, and the findings should be a wake-up call for businesses. Researchers say the “customer rage” study shows that more American consumers than

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How your storage facility can ride the economic waves

How your storage facility can ride the economic waves

Mark Lusky November 21, 2013 0

If the country goes in the toilet financially, self-storage will become even more important to those radically reducing their living spaces and lavish lifestyles. If our country grows economically, material acquisition will continue to

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How to Improve Customer Service: 4 Great Tips

How to Improve Customer Service: 4 Great Tips

Anne Wynter October 21, 2013 2

Providing stellar customer service is a no-brainer for certain businesses like retail stores, restaurants and hotels. But for other industries—self-storage included—some owners and managers may push customer service toward the bottom of their priority

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Don’t Focus on Ditching Resident Managers — Focus on Customer Service

Don’t Focus on Ditching Resident Managers — Focus on Customer Service

Guest Blogger September 26, 2013 1

[ by Sherri Jansma, Pleasant Grove Self Storage ] Some self-storage facilities around the country are phasing out resident managers. But converting a resident manager’s apartment into rentable square feet or replacing a manager with

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10 Proven Tips for Dealing With Angry Customers

10 Proven Tips for Dealing With Angry Customers

Deb Hipp September 25, 2013 1

No matter what business you’re in, you’ll come across a few angry customers. They raise their voices, make demands and may even insult you and your staff. So, what makes self-storage tenants any different

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