About Jay MacDonald

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When is the right time to sell your storage facility?

When is the right time to sell your storage facility?

Jay MacDonald April 8, 2014 2

Should you sell your self-storage facility? While the answer ultimately comes down to individual circumstances, a handful of market factors—including supply and demand, financing rates and consumer mobility—are highly likely to sway your decision.

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Does your storage business need a business plan?

Does your storage business need a business plan?

Jay MacDonald April 4, 2014 0

How important is a business plan to success in storage? Anne Ballard, president of marketing, training and developmental services for Universal Storage Group’s 42 facilities, compares it to onboard vehicle navigation. “You put some

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8 tips for dealing with a crisis at your facility

8 tips for dealing with a crisis at your facility

Jay MacDonald March 20, 2014 1

Mike McCown never gave a thought to developing a crisis communications plan or defending his storage facility against bad publicity until terrible news arrived on his doorstep. McCown, who manufactures hydraulic torque wrenches for

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How to avoid hiring — and how to get rid of — a bad manager at your facility

How to avoid hiring — and how to get rid of — a bad manager at your facility

Jay MacDonald March 10, 2014 0

Two questions have plagued the self-storage industry practically since the first Neanderthal acquired a second cave: How do you find a good manager, and what are the signs that you may have hired a

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Online reviews: 10 tips for doing them right

Online reviews: 10 tips for doing them right

Jay MacDonald February 14, 2014 3

Want to know the quickest way to build buzz about your business? Give a little love to your online customer reviews. Good or bad, each represents an opportunity to expand your online presence, improve your

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